Frequently Asked Questions
MoveAmerica • We Drive • You Load
Clear answers about MoveAmerica’s Security Divider Trailer service, loading and unloading, delivery, storage, equipment, tracking, and coverage options.
Quick Overview
Door-to-Door Service
MoveAmerica delivers to your door at origin and destination on most serviceable routes.
Security Divider Trailer
Your household goods are loaded into the trailer and separated by a secure bulkhead divider.
Free Loading Time
You generally receive several days to load and unload, depending on route and scheduling.
Professional Drivers
MoveAmerica uses large commercial carrier partners with professional drivers and well maintained equipment.
MoveAmerica FAQ
What exactly does MoveAmerica deliver for me to load?
MoveAmerica delivers a clean, waterproof, fully enclosed 28-foot trailer (or larger) on wheels directly to your door for you to load. The trailer is approximately 8 feet wide and 9 feet high inside and is equipped with a ramp, two-wheel dolly, logistic track, security divider bulkhead, and decking bars.
How much time do I have to load or unload?
You generally have up to 4–5 days, depending on the route, including weekends, to load or unload free of charge. Your quote or reservation will confirm the exact timing for your route.
How am I charged?
You pay based on the number of linear feet of trailer space you reserve or use, rather than the weight of your shipment. This makes your moving cost easier to understand and control.
Does MoveAmerica deliver directly to my door?
Yes. MoveAmerica delivers to your door on both ends of your move on serviceable routes, with no extra door-delivery charge unless special accessorial services are requested or required.
What are my loading options?
You may load the trailer yourself with help from friends or relatives, or MoveAmerica can arrange third-party professional loading and unloading assistance at origin, destination, or both.
What days of the week does MoveAmerica pick up and deliver?
MoveAmerica generally picks up and delivers on business days, not weekends. Please confirm available dates with your MoveAmerica representative when scheduling your trailer.
Can I request an AM or PM drop-off?
Yes. AM or PM delivery windows may be requested, subject to route, carrier, and local delivery availability. Guaranteed pickup and delivery times can be arranged at an extra charge.
Can I request same-day drop-off and pickup?
Yes. MoveAmerica often arranges same-day drop-off and pickup at apartments, storage facilities, or other locations where loading can be completed quickly.
Can I request that the driver wait while I load?
Yes. On many routes, you may request that the driver wait up to one hour while you load, subject to scheduling and carrier availability. More time would be at an extra charge.
Who do I call after my trailer is loaded?
Call MoveAmerica at 1-210-858-6816. We will arrange for the trailer to be picked up and started on its way to your new home.
What equipment comes with the trailer?
Each trailer is equipped with dual logistic tracks, a security divider bulkhead, a 12-foot foldable ramp, a two-wheel dolly, and decking bars. Moving blankets or pads may be ordered separately and shipped to your door before your move. Tie-down straps may also be available for an additional charge. Five for $75.00 usually.
How long does it take to receive my shipment?
Transit times vary by route, distance, and carrier schedule. On many long-distance routes, shipments move within a few days and are available for destination delivery by appointment after arrival at the destination terminal. Your quote or reservation will provide the estimated transit time.
What about insurance coverage?
Carrier liability coverage is included with each move. Optional named-peril coverage may be available at additional cost for certain risks, such as collision, overturn, or upset of the transporting vehicle. If professional loaders are used, additional coverage options may also be available.
Who drives the truck moving my shipment?
MoveAmerica partners with large commercial trucking companies that employ professional drivers and operate professionally maintained equipment. MoveAmerica does not rely on small operators or trip-lease independent contractors to transport your shipment.
Will my shipment be transferred, warehoused, or moved to another truck?
No. MoveAmerica does not set off your shipment in a warehouse, van-to-van your shipment, or move your household goods from the place where they were originally loaded in the trailer unless storage is requested by you. Your shipment remains in place behind the security divider until delivery.
What are my storage options?
MoveAmerica may store your trailer at the destination terminal for a limited free period after arrival, not counting weekends, depending on the route and carrier. After free time expires, daily or monthly storage charges may apply. Long term storage options are available. Please advise MoveAmerica in advance if you expect to leave your trailer at destination before delivery.
Where does MoveAmerica provide service?
MoveAmerica provides long-distance service nationwide to most points in the United States. If a particular origin or destination cannot be serviced, you will be notified during the quote process. Service availability may vary for remote or difficult-access locations.
Can I track my shipment?
Yes. MoveAmerica can provide shipment status updates by email, text message, web tracking, or through a MoveAmerica customer service representative.
Do I have to wrap, blanket, box, and protect my shipment?
Yes. Protection of your goods is your responsibility. Furniture, fragile items, cartons, and personal property should be properly packed, padded, wrapped, and secured before transit.
Where can I obtain packing materials, cartons, and tape?
Packing materials can be ordered directly from MoveAmerica’s website or through a customer service representative.
Are there hidden charges in my quote?
No. Your MoveAmerica quote is designed to be clear and inclusive based on the services selected. Any optional accessorial services should be shown or discussed before scheduling.
What happens when I arrive in my destination city?
Contact MoveAmerica and let us know you have arrived. If your shipment has reached the destination terminal, we will coordinate delivery with the destination carrier team.
Important Customer Responsibilities
- Reserve the amount of trailer space you expect to need.
- Pack, wrap, pad, and protect your goods properly.
- Load your shipment securely and safely.
- Notify MoveAmerica when loading is complete.
- Be available for scheduled delivery and unloading.
- Ask in advance about special access, apartments, storage facilities, or same-day service.